Candace F.

Reviewer on Cratejoy

Reviews (1)

From a Negative to A Positive.

Sooni Pouch- No 1 K Beauty Box on Apr 2022

I have to say a big thank you to Sooni Pouch for this gift.
Almost two years ago I decided to try it through Cratejoy and I left it a negative review because I was very disappointed. About a year later a representative from Sooni Pouch reached out to me and offered to send me another box if I changed my review.
I never received the Box but I later found out that the reason why was because I had given my PO box which USPS does not deliver to. About 3 weeks ago Sooni Pouch sent me a new box at my regular mailing address.
Though it was not the pouch I had ordered (I ordered the smallest one with only the sheet masks) I am very happy with the gesture and believe they made things right with me. I can now change my negative review with a clear conscience because I do believe customer service went above and beyond to correct a disappointment I had.
This Saturday I will be uploading two different videos on my YouTube channel in two parts. If you're interested please check them out on my YouTube channel ShiningStarSoup

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