Hayli W.

Reviewer on Cratejoy

Reviews (1)

Buyers Beware: Renews after Cancellation

Japan Crate on May 2020

I booked a year long subscription of the Premium Crate. Some of it is good, but a lot of it is just not my taste. Like sweet potato or green tea candy. After about 6 months I decided to switch to the Umai Crate. Again, some of it was really good, but there's a lot of shrimp or seaweed flavored items which are not my thing.
I cancelled the subscription but here's the thing- You don't get a confirmation email saying it's cancelled. So you have nothing but your word that it was cancelled. And then boom, your stuck with a $330 charge on your credit card, and an additional $60 shipping charge due to corona. And support will just tell you that you didn't cancel and there are no refunds. So I would either stay away or remove your credit card information after you subscribe.

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