Scam?

I paid for a subscription in October and was double charged. Anthony promised me a refund yet my bank has claimed nothing was put back on my card. I have emailed for weeks and nothing has been resolved. I ask repeatedly when I will get a shipment or tracking number and nothing in response for weeks. It is almost next billing cycle and have not received my first order or refund . I am starting to wonder if this is a scam and have been encouraged by my bank to report fraud . I have sent one last email attempt as well as a FB social media page request and a FB messenger DM and if I don't hear back I will be having a conversation with my bank.