I started with GB back in mid-2017. Their hit to miss ratio is very impressive. Their misses are not even their fault (sunglasses- I wear prescription sunglasses). They are based out of Detroit (finally something good out of there in the last couple of decades).
I've been introduced to several products I would never have tried on my own through GB.
In 2 years, I've only had one problem where I needed to contact them, their customer service was fantastic. A replacement item was sent out immediately.
If you are new to dressing in suits and ties, this is the one box you should get to start with- later branch out, but you cannot go wrong here.
About 6 months ago (Late 2018) they were bought out. Previous was blah. New owners seem to have their act together. The box I received was very good and enjoyed each item.
I did need to contact them due to a long shipping time, and to my surprise, I received and answer. Prompt even. An apology, explanation, and a new arrival date. Box actually arrived a few days prior to the new date.