I ordered a 3-month non-renewing gift subscription for Mother's day which would send her 2 hardback and one e-book per month, or 9 books in total. What a disaster! The first month 2 hardbacks and no e-books arrived. The next month, nothing arrived. I contacted TC to complain and she received an e-book. Only then did I find out that you must download and use a specific reader instead your preferred reader. Two more hardbacks arrived and no e-books. I checked my account and discovered that despite what my receipt said, they had enrolled me in an automatic renewal plan. I contacted them again, told them to cancel any renewals, and said that they still owed her 2 hardbacks and 2 ebooks. They promised to send them September 1. Guess what? It is mid-October and no books have arrived. It seemed like a great idea but I will never give a subscription gift like this again. My mother said yesterday that she no longer wants the missing books, she wants a refund!