Every box has been better than the last. Some of the things I'm giving to my little sister (who is even more of an introvert than I am), but every item is great. I just had a problem with the delivery of the last box -- for some reason the USPS delivered it to the leasing office of my complex on a Friday, so I couldn't get it until the following Tuesday. Perhaps you can address this in shipping.
My daughter said the plant was beaten up a bit, but it seems fine to me. And there is no way you could have known that this, her first plant, is one I'm allergic to. It's fine, because it stays in her room.