Justine G.

Reviewer on Cratejoy

Reviews (2)

Bad Experience

The Ellie Mae Box on Oct 2018

Since the company responded, I feel the need to do a more detailed review with specifics addressing their supposed "excellent customer service." Yes, they responded quickly to my emails, but why do I have to email your company about my missing packages? Shouldn't they just go out?

I got this as a shower gift for my sister in law. I subscribed in May with a note to delay for one month so the baby would be born when the boxes started arriving. So far one box has been delivered and its currently October. That one box only went out when I contacted the seller because my SIL mentioned she hadn't gotten anything. One email prompt later, she has one box. I speak to my SIL yesterday and she mentions she's never received anything else since that first box in late July. The customer service person was very quick to respond with excuses. If you can answer my email so quickly, why didn't you send me anything explaining the delays? I'm very embarrassed to have given this as a gift because it looks like I haven't given her anything.

The solutions offered by the company were a complimentary box or refund on my unsent product. I took the refund as who knows if I will ever get a product. Again, the responded quickly to my email and offered solutions but I would have been much happier if the service actually delivered as promised.

There are no issues left to be resolved...

Verified Purchase

Great gift!

SnackSack on Jul 2018

I got this as a gift for my godmother and she loves the variety and quality of the snacks. Definitely recommend!

Verified Purchase
Quick Stats
2 Reviews