I have had a great experience with Hopebox. It's such a beautiful and kind concept. Last month I sent a Hopebox to my amazing grandmother who was helping care for my brother during an illness and she absolutely loved it. Beyond that it shipped very promptly.
Because of that experience I decided to use Hopebox again to send my sister in law a gift because she's going through a really rough pregnancy. During the checkout process their was a glitch in my internet and I was charged twice. I messaged Hopebox and within 24 hours they had addressed my concern and refunded me for the second box. This is amazing customer service especially coming from a small company.
Five stars for efficiency, quality of items, customer service and prompt shipping. Will use again and again.