Pamela L.

Reviewer on Cratejoy


Reviews (1)

Terrible communication with customer

Sacred Iseum on Oct 2019

DO NOT BUY FROM THIS COMPANY - THEY ARE A RIP OFF

I started my monthly subscription in the middle of July knowing that it was too late to receive the July box so I patiently waited for August. Much to my surprise I got an email in mid August telling me that my subscription was about to renew when I hadn't even got my first box yet - I cancelled the subscription.

At the beginning of September I tried subscribing again, thinking that my renewal would be at the beginning of October, but no - the renewal date was September 18th! Cancelled that subscription, but got charged for it anyway. They never bothered to tell me that they were applying a credit to my account because I didn't specifically ask for a refund!

Thinking that I had done something wrong I tried subscribing again (and got charged again) on September 3rd, but the renewal date was still September 18th and yup - I got charged again on the 18th. When I asked them why I couldn't change the renewal date they said it was due to Cratejoy policy! That's 3 monthly charges on my Sept. credit card statement and I never received a single box in September. I did finally received their October box, just a few days before my subscription renewed again on October 18th.

Needless to say, I was irate and wrote them an irate email. They cancelled my subscription on their own accord and gave me a refund for the...

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