Rachel M.

Reviewer on Cratejoy


Reviews (1)

Bad Experience. Would Not Recommend.

Bombay & Cedar on Dec 2019

This has been the worst subscription box experience I have ever had. I literally had to email Bombay & Cedar customer service people EVERY SINGLE MONTH to follow-up on my box because shipping information, nor the box was ever delivered on time. I would even wait until the last possible day of the month to see if the box shipped or was received, but nothing. I have emailed the customer service people twice now for my November 2019 box and it is now December 2019. I am thankful that I only paid for a 3 month subscription because it is seriously a waste of money to pay for a box that you are never certain will be delivered. I think that they need to re-think the way that they process orders and get boxes out to people. Have a system and stick to it like Ipsy or Boxy Charm. Don't set up deadlines for boxes to be shipped, etc. if you are unable to meet them.

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