Each time a shipment arrives, my daughter and I are smiling in anticipation. From the beautifully wrapped packages to the personalized notes to the best customer service. Bookroo nails it! Oh, and the books. I can't say enough about the books. They are SO carefully selected. The books include a range of reading levels, ideas, take home messages and I was surprised that I didn't previously own a single book of the nine I had received. So, yeah, Bookroo rocks!