I was not happy with the first boxx I received and contacted customer service. They were awesome! She immediately made it right and the next boxx was much better.
Every company is going to have issues. It's too bad the customers in previous negative reviews didn't give Mystic Boxx a chance to resolve the problems.
They are still working on their shipping package, but I expect it to be great once they finalize it.
I just opened my first box. I think I will enjoy these for the most part. I do wish you could fine tune the box though. For instance 2 of the products contained nut oils and I am allergic to nuts. Also, the lipstick was WAY too dark for me, but it worked for my daughter who has mocha colored skin. I have tried other mystery boxes and had the same problem with items containing nut products. I will definitely keep getting Therabox.