We just received our first box October 2019 and we are so pleased ! The personalization and presentation of our box is wonderful ! I love how organized they are as well as how they explain in detail each product (what’s in it, what it does for your rabbit, how to ensure safe use, etc.) Really puts a bunny parent’s mind at ease. We also appreciate that they tell you many specifics on what charity they are working with for each month, reassuring to know where and to who part of your money is going ! It’s so worth the money each month if you have it bc the quality of each present provided is amazing ! I love how they base what they put in the box according to the season, so fun ! A variety of unique, healthy options for your bunny baby that I haven’t seen anywhere else ! Customer service is always friendly and pretty quick.