Delain K.

Reviewer on Cratejoy

Reviews (1)

Horrible shipping & customer service

Kind Kid Society on Oct 2020

The box is decent, but the shipping is ABSOLUTELY horrible. Never know when we’re gonna get it, paying for 2-3 boxes by the time one ships. Just a mess. And horrible communication. For all the trouble with shipping & customer service, I would 100% never recommend this. After dealing with this for probably 2 years, they’re finally going to lose me as a customer. Ridiculous.
Oh, also, one month I FINALLY was able to get through to someone about an issue- which never really was resolved. That month when we FINALLY received the box, it had a “coupon” in it to pick a free box from the past boxes. A hand written note in fact. Didn’t understand how to go about this, so I ONCE AGAIN reached out, and got no help at all. Never got a free box, nothing. This place is a joke.
And this is my experience having two different boxes through them- not just one.

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