I subscribed in late February and got a notice that the shipping label for my box was printed on Feb 24. Over a week passed with no updates to the tracking, and it seemed that MugBoxx had not sent the package to USPS in all that time. I sent an email to them and also a message through Crate Joy with no response to either. Over 2 weeks later (March 11) I finally got my package, and I was pretty disappointed by the mug. It’s more of a teacup size than a mug. I don’t think it’s worth $20.99 and the slow shipping and lack-of-communication from their customer service team was very disappointing.