Jesse H.

Reviewer on Cratejoy


Reviews (1)

Nice items, poor customer service

Japan Crate on Nov 2019

I was super excited to receive this based on a friend’s recommendation. When it arrived, poor luck or whatever, it was missing 7 of the 19 items...so basically 1/3 didn’t show up. This was a $35 premium crate. They advertise a drink as the centerpiece of the premium, and that was part of the missing items. I contacted customer service and asked for the missing items. They said nope, we will just give you $7. I asked several times for the missing items, or at least a fair refund, and was told to go away. Hopefully you will have better luck, but based on my experience with the poor customer service I would tell you to use a different company...I know I will.

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