I was disappointed with the lack of communication with the company. I understand the post office is experiencing issues but when I emailed about two weeks after the item supposedly shipped I received no response. As this was a gift for my nephew and once the box was finally received it was origami. My nephew had no interest in doing origami. I emailed again asking about the return policy and if there was one. If there was not I would accept that but again I received no response. This was a waste of money for my nephew's birthday gift.