Amazing customer service!
I ordered this as a gift for my Dad and he LOVED it. Unfortunately the box arrived late, but I was offered free shipping as consolation. Upon arrival, the box was full of super interesting artifacts and stones (I ordered the Holiday Box), however a couple items were damaged. To compensate, the company sent me a brand new box, Free of Charge, which arrived quickly and in perfect condition.
Despite some hiccups along the way, the staff were so helpful (I communicated with Terry Mudge) and the items were so cool! My dad absolutely loves this gift -- it is such a unique idea for the men in your life who are impossible to shop for!