Always loved but getting sad 😞

We are experiencing terrible customer service and no ability to speak to anyone on the phone or get competent answers. We were sent boxes that had not been sent but again have gone 2 months without receiving our monthly box. I have also asked to receive a list of boxes that have gone out this year to confirm we have gotten them all with no response. We are asking to speak with someone on the phone and would like a full refund because we have not received what we are paying for and it has gotten to be completely unacceptable. I expect a response asap.