Stacey N.

Reviewer on Cratejoy

Reviews (1)

Once Upon a Box

Once Upon a Book Club on Nov 2020

Ordered 2 as gifts.
We just received our box and wanted to post a review.
Overall: The box looks pretty cool. It was a gift for my daughter so I am not the one reading the book or opening the gifts but have high hopes she will enjoy it.
My big issue was with the shipping of the box and the response of the company, I was pretty excited to give this as a gift so planned ahead and ordered early according to their recommendations on their website, so it would come in time for Christmas. They state that they ship between the 17-20 and that is not what happened and they responded with a “sorry for the confusion but we don’t guarantee deliver by Christmas and usps is doing all they can to get them delivered.” My biggest issue was that they didn’t take responsibility for their error. They didn’t have the box packed or shipped by the date they said they would and didn’t offer to refund any of the 9.50 shipping cost. The company didn’t really seem to care much that they made a mistake and that is why I give them two stars for shipping.
Would I buy again- I am not sure about that-there are a lot of book boxes out there to try and my interactions with the company haven’t been super positive.

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