Rene M.

Reviewer on Cratejoy


Reviews (1)

Poor Customer Service

MindWander on Mar 2020

I am cancelling my subscription after 2 boxes due to a poor customer service experience related to my 3rd box. When I questioned why the unusual shipping delay for the March box, I did hear back from Dr. Sarah promptly. She provided reasons related to capacity and planning. The basics of customer service, including taking responsibility for business commitments, owning poor performance, and just apologizing were not addressed. A simple "I'm so sorry" and "let me make this right" would have made the situation better. Reasons without taking responsibility are excuses...and a poor partner for the self-care this subscription is intended to promote.

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