I started this subscription as a Christmas gift for my niece. Something happened to the first shipment where it didn’t ship. I contacted customer service and received a response immediately with quick correction and amazing customer service!!! The books are good quality and my niece LOVES getting mail every month. Since my niece is 2.5 years I did the subscription meant for 3-5 year olds. The books have been perfect for her and she and my sister love reading them.