Stephanie Y.

Reviewer on Cratejoy

Reviews (1)

Shady Cancellation Practices

The Keto Box on Jul 2020

The box itself was ok. It was nice to try different products before I spent the money on them. The price is more than the product is worth. Cancelling is a nightmare....I cancelled on the 14th of the month after having the subscription for about 3-4 months. I received a cancellation email that said if I cancelled on or after the 15th of the month, I might still get a box and had 3 days to request a refund. It was 11:00am on the 14th, I'm in the clear right? Nope, still was charged and didn't realize it until I got a box on my porch. Emailed the company was told since I started the subscription and then cancelled on the same day, the refund didn't apply. Did this CSR even look at me account? Is my account even cancelled? Maybe it was my fault for not following up but I felt that since their email specified cancelling on the 15th and I did so on the 14th, I was ok. I lost my trust in this company and my money. I found this to be very shady business practices.

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