We signed Addison Sky up for Snail Mail in March. She is 3 and loves her Snail Mail. Her Mom, Samantha, told us today that her Snail is played with night and day and she does not think that it can be mended any more times. So I called and talked to Wendy and asked her if I could buy one. She was wonderful and is sending Addison Sky a brand new one free. Thank you from the bottom of my heart for your kindness.