Products ok but service sucks

I received my first box and enjoyed the products. It was a treat and I cancelled the next day as I cannot afford these every month. A month later I received a charge. For a week now, I have received so many excuses... cannot locate my account, they only see 1 charge, today I was told someone logged in and created a new subscription. I also logged in and see a 2nd box created but it is not my name or address. There is no tracking information so it clearly hasn't shipped anywhere yet they are refusing my refund. Buyer beware.