I placed 2 separate orders with them as gifts. First order from 11/02/20 has yet to ship - as in today is 01/04/21 and it has yet to ship! I have reached out 3 times wanting status and begging them to just ship the order. Nothing. No response. Another order placed on 12/06/20 also just sat there “pending shipment”. Cratejoy had to get involved to get them to respond and they simply refunded the money, didn’t even ask if I wanted the items shipped. I had 2 nieces left without Christmas gifts, even though I planned well in advance for this. Very disappointed in the complete lack of communication and efforts to make things right. Still don’t have a response from my November order.