This company had the most responsive customer service I've seen in a long time! I had an issue with a box and contacted them by the Facebook page they have listed in the box. I got very quick responses from a live person who worked hard to resolve the issue. Thanks, Deadbolt!
The wines were excellent, and the shipping was fast. The container protected the wine bottles with egg carton type inserts that made sure the bottles didn't move or shift and added protection from breakage. The only reason I put 4 stars for shipping is because the carrier does not have temperature control. I'm told that HWSD will be including cold packs in their summer shipments, which probably started shortly after my box was shipped, because I didn't see any cold packs. However, the wines did not taste like they'd been effected by heat, so I was happy. The shipment included a personal note from the company, along with information cards about each wine, what was in it, how it was blended, and how it should taste/smell. I would definitely recommend!
This was my first box from Front Range. I was delighted when I opened it because of the care that had to go into packing it! The tissue paper sealed with a sticker, the paper confetti and even the saltwater taffy that I thought was just a visual in the advertisement! I don't want to give away what all was included in the box, but I was extremely pleased!
Thanks, Front Range!