The brownies were delicious and didn't show up crumbled, broken, or melted. Most of the packages I get from FedEx are mangled in one way or another, so the fact that these came in pristine condition was a very welcome change. :) I also like the list that comes with the boxes telling you what the different flavors are, so I can easily identify one particular kind over another.
The wines were excellent, and the shipping was fast. The container protected the wine bottles with egg carton type inserts that made sure the bottles didn't move or shift and added protection from breakage. The only reason I put 4 stars for shipping is because the carrier does not have temperature control. I'm told that HWSD will be including cold packs in their summer shipments, which probably started shortly after my box was shipped, because I didn't see any cold packs. However, the wines did not taste like they'd been effected by heat, so I was happy. The shipment included a personal note from the company, along with information cards about each wine, what was in it, how it was blended, and how it should taste/smell. I would definitely recommend!
This company had the most responsive customer service I've seen in a long time! I had an issue with a box and contacted them by the Facebook page they have listed in the box. I got very quick responses from a live person who worked hard to resolve the issue. Thanks, Deadbolt!