Today I received an email from the support group, the advised due to COVID they still can not ship to Mexico, so they were able to give me the refund I requested.
Thank SeoulBox, hope I can try it out some other time.
I ordered this box in April 2020, and we are now a now almost at October 2020 and have not received the box. I understand the COVID situation, but I have emailed for the last couple of months and not received an answer. At this point I would just like someone to email me back and be able to offer a refund. I am very disappointed that no one has gotten back to me. This was a terrible first experience.