I cant believe the stress with Gem Shop! You get an email back from them but they state we ordered from crate joy and to contact them about the shipping and time frame (been waiting a long time) So, cratejoy told me to get back to Gem shop and they should have a tracking number. Well back to Gemshop..they say they have no tracking number at this time. Like a ping pong ball back n forth. I was asked if I wanted to cancel my box and get a refund? I said yes but I am concerned about how this was handled. Needless to say, I was blocked on email...I was very polite and respectful. I signed up May 8th and I was told I would get a box in May. My concern was not getting box and being charged twice for June box. Was just a really stressful experience for me.