Customer service is TERRIBLE. First and foremost you get charged for the second box BEFORE the first box even arrives. My second box said it was delivered, but never came and they were not able to do anything about it. I was never issued a refund, nor was the box resent to my place. Initially someone contacted me to try to resolve the problem and I did everything they asked on my end, but when nothing came of that, they stopped responding and now I'm out over $40. Not worth the price even if it does come.
I received a hanging mirror shelf and the mirror came absolutely shattered and the quality of the wood was only ok. After reaching out to their customer service they rectified the problem immediately offering to resend this kit, send me a different craft for free, or just to get a refund.
While their customer service is unparalleled, I think it is still a little too pricey so I cancelled after the first month. If it wasn't for the price, I'm sure I would have stuck around!