Yazmin M.

Reviewer on Cratejoy

Reviews (1)

No Communication. Buy from ETSY instead.

Art Crate on Mar 2021

I ignored the bad reviews and decided to subscribe anyway. I received my first 6 options from Rachel the curator and responded but never received communication from there. I reached out an additional 3 times and still nothing. When I cancelled my subscription, I received an email from the co-founder Chris and expressed my concerns. I mentioned I would love to resubscribe if I could just get a response. He mentioned she'd get back to me by the end of the day. I received an email the following day expecting to proceed with my original email thread and request but received the following instead:
"I wanted to personally checkin and ensure you're happy with the service you received from Art Crate. We had a blast curating art for your home [I never received a single print]. Our business lives and dies with our client satisfaction. Is there anything else we can do to ensure you had a good experience with Art Crate?
Have an inspiring day,
Rachel Wenman
Lead Curator"
I'm extremely unhappy and you will be too. You're betting off ordering prints from Etsy.

Verified Purchase
Quick Stats
1 Review
1 Helpful Vote