Ordered this box Nov 24th, it's dec 30th and still do not have a package or tracking number. I emailed and sent several messages contacting the seller through cratejoy. Cratejoy also sent me emails saying they would investigate for me but I haven't had any responses. Customer service is just as important as the products. I have cancelled and suggest you save your money.
I wasn't satisfied at all. The purse that was sent was larger then my beach tote, its huge and has gold hardware when i ask for silver. The accessories were items I can find at my local dollar store and the hand written note was barely legible as if a small child wrote it. I emailed them for a return label and they said they would send one. I emailed again after weeks had past and no response. I placed my order in October and it is now the end of December. I wanted to love this but I am very disappointed in the customer service.
Amazing box! Loved every single item! Has a perfect mix of snark and very useful products. The customer service, packaging, and price are wonderful as well. You will not be disappointed! Absolutely my new favorite subscription and can't wait for the next one! Thank you Stepmom Box!
I purchased a three month subscription for June july and August. After receiving my first box I canceled because the candles smelled horrible and the bonus gift was a joke. After not receiving my July box I emailed her and she said she was having back surgery and would issue a credit. I never received a credit to my card so I emailed her again and no response. I paid for three boxes and only received one and still haven't received a refund. Buyer beware.
Amazing customer service!! I had a small issue that was completely my fault. I reached out and with in minutes, pretty late on a Saturday night mind you, they emailed back and completely corrected my mistake on my order resulting in a refund and correction to my subscription. Thank you single swag !!
I love this subscription! Nails are so pretty and unlike anything in my local stores. Deanne is the sweetest and does a great job with the curation. Great quality, price and customer service! Thank you Deanne!!
So impressed with this jewelry. Helena is so personable and sweet. I love everything from the price, adorable packaging, beautiful and unique jewelry and the customer service is the best!! Super excited to see my next set. Definitely recommend !!