We could not be more thrilled with this subscription. Customer service responded to us right away : we have kids aged 1-9 in our house and they quickly built us a custom box with books for all three age groups. Our first box included a bilingual book, several books featuring main characters who are black or children of color, a book featuring a LGTB family and a board book about PRIDE. Our kids LOVED the books and wanted to read them over and over. They are already asking when the next box will arrive. We wish there was a monthly option : we would sign up right away !