I ordered a 3 month subscription for my adult daughter's birthday gift. Nearly 2 months later, she still has never received the first one and the tracking number says it's been labeled...????? An auto renewal comes up in August (like in 3 weeks) and STILL we've never had an email responded to....nothing. Extremely disappointed in my first experience with CrateJoy/ONCE UPON A BOOK CLUB!!! I have contacted the seller by email twice and my daughter has reached out once...there policy is if you keep emailing them, your email will be sent to the back of the line, basically. Who runs a business like that????