Horrible customer service! Never again!

Seriously the worst experience I have ever had with this subscription! I was a day late in cancelling my renewal and was refused a refund after being charged double what I was charged the first time. Not only do they not have a customer service line where you can actually speak to a person but via email responses are literally copy and pasted no matter what questions you asked. It was extremely frustrating and highly offensive receiving responses from an agent after telling them I had a death in my family and could not afford the subscription for this renewal after being a day late to cancel online... Due to my traveling and funeral expenses I simply could not afford $225 being taken out of my account and the agent did not seem to care. I will never subscribe again and will not refer any of my friends to this company!