I love this box and I look forward to it coming every month. This past month has been a little disappointing. I received the e-mail saying my by was being shipped out (around the same time every month). 10 days later, i checked the tracking again and it was still in GA. It said the label was printed but no other information was provided. I sent an e-mail asking if they knew what might be be wrong. I didn't hear anything back but I noticed I now have some movement in tracking. I should receive the box tomorrow. In total i have been waiting 17 days for my shipment to be delivered. if something went wrong, i would have loved some communication explaining what happened. I am very understanding. I love this box, I hope this is a one time incident. *Fingers crossed.