Good product but poor customer service

I really like the products that are included in the boxes, and the cards with information about the countries are a nice touch. Unfortunately, if you have issues with a shipment, the customer service is very poor. I have been trying to get an issue resolved for several weeks now and they delay responding, do not acknowledge my issue, or only address part of my concerns. Much as I like the product, I have canceled my subscription because of this poor service.