The Respyre team was so kind, helpful and prompt both before and after my purchase. I was looking for a thoughtful gift for my mom who is a frequent tea drinker, and this was perfect. Not only did she love the teas, but she also loved the packaging and the hand-written thank-you note (which really added a lovely personalized touch). The customer service team is incredibly thoughtful -- when they realized I was gifting this to my mom for Mother's Day, they sent the tea TWO weeks early at no additional cost so that it would get to her in time to enjoy it on the holiday!!