Lack of response and resolution

Ordered in July and when I placed order it was not clear on when seasonal boxes were shipped. So contacted company and told it was seasonal and would ship seasonally. I waited and now middle of October my recipient does not have her gift! Lack of response when I ask when it will be shipped. Had them contact me last week to verify mailing address and I replied with correct address and asked when I would get shipping confirmation and NO reply! Just contacted them asking when my box would ship and they said "Seasonal boxes ship in December" What?????