Tiffany O.

Reviewer on Cratejoy

Reviews (2)

Non-existent customer service

America's Test Kitchen Kids, Young Chefs' Club on Jun 2021

Initial gift was very late due to the holiday delays, but I have reached out to seller twice and never received a response. Then I discovered I was charged for the second shipment that was not sent and I did not want sent. After waiting a week I contacted Cratejoy support directly to escalate, being very clear that I wanted a refund, but within an hour received shipment notifications and my support ticket was marked resolved. Response time was greatly improved but clearly they did not read my messages properly.

Verified Purchase

Great gift for a coffee and book lover

Bookishly on Nov 2020

Bought a few months of this as a birthday gift for my mum and she's been very happy with it!

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Quick Stats
2 Reviews
1 Helpful Vote