Tiffany O.
Reviewer on Cratejoy
Reviews (2)
Non-existent customer service
America's Test Kitchen Kids, Young Chefs' Club on Feb 2021
Initial gift was very late due to the holiday delays, but I have reached out to seller twice and never received a response. Then I discovered I was charged for the second shipment that was not sent and I did not want sent. After waiting a week I contacted Cratejoy support directly to escalate, being very clear that I wanted a refund, but within an hour received shipment notifications and my support ticket was marked resolved. Response time was greatly improved but clearly they did not read my messages properly.
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Verified Purchase
Great gift for a coffee and book lover
Bookishly on Nov 2020
Bought a few months of this as a birthday gift for my mum and she's been very happy with it!
Curation
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Quality
Verified Purchase
Quick Stats
2 Reviews
1 Helpful Vote