I purchased this subscription for my son's birthday. I spent some time checking they could mail to Australia and asking if we could change the address mid subscription, They were very keen to reply. We were told the mailout would be in the first week of August and an email would be sent out. Nothing heard at all and it's the 20th.
I contacted Cratejoy yesterday and they replied the matter was resolved for them because they are merely the marketplace platform. They gave me an email address but I've had no reply at all from that. Each time I tell Cratejoy I'm not happy they reply that they're closing my ticket as the matter is resolved! They are not taking any responsibility. Buyer beware!