Disappointed

I have contacted several times with no response to my last email about 3 or 4 days ago wanting to know why my shipment was late. I have been charge for the march box and have not even received my February box yet. They keep telling me it will be here by a certain day but it has never arrived. I checked tracking and it said the label was created on the 3rd but did not get to the facility until February 17. I asked for a refund since I have not received any boxes for the 2 payments that have been taken out of my account. Since asking for a refund I have not received any updates nor have I received the feburary box and now it is march 1. This is supposed to be fun, not a hassle. Shipping has been a problem for several months. This is not a one time event.