Ms. M.

Reviewer on Cratejoy


Reviews (1)

Superb Customer Service

SinglesSwag on Aug 2020

While just subscribed and awaiting my 1st box, I just wanted to pop in and share my experience with the Customer Service Department.
So, I had a problem with the 1st coupon code I had for 40%. It didn't work, but when I entered my email, I received a 30% coupon and that worked. At first, I thought nothing of it and decided to eat the cost of not getting the opportunity to use the higher of the discounted rate. Then, I decided to send an email on the off chance someone responded, because there's no #, and lo and behold, someone did.
Yesterday, I had a pleasant conversation with the rep regarding the 10% difference in the codes and this morning I woke up to an email letting me know there was a refund to my account from SingleSwag - imagine my surprise.
As stated before, I haven't received my box as yet, but so far am impressed with the level of customer care that has been meted out to me. Thank you 😃!
Excitedly and expectantly awaiting my 1st box and will be back to update the rest of the rating scale...

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