I loved the box, unfortunately for me it's the lack of customer service. I never received my May box, I was patient and sent emails trying to get it corrected. This had happened once with my first box and no issues were had. They shipped the missed box with no issues...This time nothing happened. I emailed every account they listed on their site, through Cratejoy and the emails I'd received from them. They refused to acknowledge a single one and one blocked me immediately. I contacted Cratejoy customer service for assistance and Kay's refused to answer them as well. The lack of any type of response is ridiculous.
I have been so impressed with my last 3 boxes! You can't beat the price and I love getting the airplants along with one of the succulents of the month! They are packaged so well too!