Katherine I.

Reviewer on Cratejoy


Reviews (2)

Satisfied

The Plant Club on Jun 2021

I've received 3 plants via a 3-month plan. All three arrived in good condition. They were well packed, healthy, and a nice size. Overall, the kits were nicely done. I especially enjoyed the 1st and 3rd plants received as they were species I would not likely have purchased on my own. The 2nd plant, a peace lily, was less impressive to me since it's incredibly common and cheap. When providing a plant like that, it would have been better if they had enhanced the potting to make that one feel more worthy of the price.

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Plant arrived dead

Succulents Monthly on Jun 2021

Plant arrived dead. Winter transit conditions and there was nothing in the box to keep the plant above freezing - plant was frozen solid and parts fell off as it thawed out on my counter. Reported it to company with photos on 29-Dec. no response from company as of 06-Jan.
UPDATE (14-Jan): While my original message to customer service didn’t get a response, they did reply to my subsequent poor review as can be seen here. After supplying the photos again as requested, company did send me a replacement plant. While the original arrived frozen-solid and clearly 100% dead (see 1st pic), the replacement arrived quicker and is only mostly dead (see 2nd pic, added today). The replacement one appears to be also damaged by cold. I live in MN and it took about a week in transit. Not sure if it can still survive but I planted it anyway just in case. 2nd UPDATE (21-Jan): company sent another replacement. This one arrived with the heat pack still warm and more insulating packing material - resulting in a healthy arrival!! Yay! The company also is temporarily suspending/postponing my future (pre-paid) shipments until March when the weather in in transit to MN will be milder for plant shipment.

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Quick Stats
2 Reviews
2 Pictures
2 Helpful Votes