My first order, after ordering... the technology glitches and I received an incorrect type of book. I contacted them, they offered to send me a new set of books (I declined), and just wanted it right for my next order.
I received my second order right on time with beautiful hard cover picture books... better than I had expected.
As a consumer, I don’t expect perfection, I just want to be seen and heard. They met my expectations and have earned my business for the foreseeable future!
***UTA*** unfortunately I have to cancel because unless I contact them every single month, they send me the wrong books. The last two times they have sent the wrong books, they haven’t even replied. I am so sad, because this is such an amazing service especially as a homeschool family - and having our libraries closed. But I am done arguing with them, rather... they have completely ignored me now and I am over it.
I’ve gotten three boxes and they were all really similar. I should’ve just gotten one box instead of three.