Elyse D.

Reviewer on Cratejoy

Reviews (1)

Poor management and refund issues.

WhiskyFlavour on Jan 2021

FINAL UPDATE: The seller refunded me for the remaining two packages of the subscription after I informed them that I notified my credit card company. The first box finally arrived in January 13th, so I called my credit card company and cancelled the backcharge. The box is nice, but the shipping was not done through DHL as advertised so it was much too late for it's purpose. I would not recommend this box to anyone based on the experience with the seller.
UPDATE #2: I filed a claim with my credit card company and let the seller know that the card company will be backcharging. The seller accused me of lying and claimed that their lack of acknowledgement of my refund request in their email to me somehow didn't mean that they weren't going to refund me. Yeah... ok. Sure. My credit card company is handling the dispute accordingly.
Original review: I purchased this for shipping to the US in November. I still have not received my first package, and the seller refused to acknowledge my refund request for the purchase when I requested a refund. They did not cancel my account or issue me a refund as I requested. Do not purchase this box-- the management is terrible. UPDATE: Also just noticed that one of the 5-star reviews is from "Rui G"-- they are one of the owners! It's a fake review.

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