Definitely not what I was expecting for my first box. Instructions needed more pictures, YouTube video was hard to watch because you couldn't see it well. Went to other places on the web to figure out how to do the knots requested.
Update: While this first box was not the best, I did receive great customer service. They've sent me another box to replace it and will definitely be giving them another review -- whenever I get time to do it now that I'm back from vacation!