Fern A.

Reviewer on Cratejoy


Reviews (1)

Missing Order/Cannot get a response

Bombay & Cedar on Oct 2020

I am a frustrated mother seeking a response:
Below is my email to Bombay&Cedar directly:

Hello,
My order was for my daughter's birthday that has come and gone without her Bombay & Cedar gift box.

This was ordered on 9/17 and was sent to be shipping by 9/19 on your site; my account says it is still in the "preparing to ship" phase. I've emailed both CrateJoy and Bombay with no response thus far.
By frustration, reading your reviews, I see a reference to your email to inquire that was different than my inquire from the site. So I am attempting to get a response by emailing here.

Frankly, I need to know if I need to cancel and get my daughter a gift that will actually arrive. You people have no phone number to call????

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