I placed in order on October 4th. I made the mistake of ordering the wrong children's book bundle age. I immediately cancelled my order thinking I could go in and re-order the correct age. I still got books in the mail...fine. I have attempted to reach out to the seller in various methods of communication, numerous times with no response. I didn't get any books in November, but I sure didn't get any kind of refund on my card. So, do I have an active subscription or not? EXTREMELY unhappy with the lack of customer service I've gotten!